Published: May 24, 2014
Mercedes-Benz will introduce a new package of services in Europe under the name “Mercedes connect me” with the new C-Class Estate. These services will be available under the unbrella brand of ‘Mercedes Me’ which was revealed earlier this year at the Geneva Motor Show. These services are easily accessible and available at all times on a digital internet platform. The line-up can be accessed via a personalised Mercedes ID on the www.mercedes.me
The “Mercedes connect me” services can be used via a KOM module with its own SIM card integrated into the vehicle. The available services include accident, maintenance and breakdown management, among others. Likewise, customers can connect to their vehicle from anywhere and at any time via “Mercedes connect me“ and, among other things, retrieve the fill level of the tank or start, stop or programme the auxiliary heating system.
Mercedes-Benz emergency call system
In an accident this service automatically connects the occupants with the Mercedes-Benz Emergency Call Centre and sends the position and the condition of the vehicle to the rescue operations centre. It can then immediately dispatch a rescue vehicle. The system works automatically but can also be triggered manually.
The “Mercedes connect me” basic services comprise:
Accident management – After the Mercedes-Benz emergency call it connects to the Customer Assistance Center to make it possible to request additional optional aid in dealing with the accident, e.g. a tow truck.
Breakdown management – It provides technical assistance in the event of a breakdown. To this end it transmits the vehicle position and the condition of the vehicle to the Customer Assistance Center, which informs the Mercedes-Benz Service 24h. This allows the Mercedes?Benz Service 24h to provide fast and optimal help.
Maintenance management – The vehicle detects and reports pending maintenance need and sends the necessary data to the service outlet as the basis for preparing a service quote.
Telediagnosis – The vehicle detects the necessary replacement of diagnostics-capable wear parts and reports it to the dealer. The dealer contacts the customers to schedule a repair shop appointment. The previously transmitted data enables the repair shop to provide optimal assistance.
For more information on Mercedes C-Class please visit this website.