Toyota aims to make “connected vehicles” its new standard in Japan. In this line the company will equip most new passenger vehicles in its domestic market with DCM. On-board Data Communication Module (DCM) links to a Controller Area Network (CAN) and by using this hardware, Toyota can provide various connected services to T-Connect subscribers through its proprietary Mobility Service Platform (MSPF), an information infrastructure developed by the company for Connected Cars.
Toyota vehicles launched the Crown and the Corolla Sport launched as the first generation of “Connected Cars,” which come standard with an on-board Data Communication Module (DCM). The company considers some connected services essential for drivers to safely, intuitively and effortlessly enjoy their cars. They are mentioned below:
e-Care Driving Guidance
“e-Care Driving Guidance”, in which a remote operator is able to speak directly to the driver through the onboard microphone and speaker in the event of technical failure. The operator is able to review the vehicle data supplied by the DCM and provide either trouble-shooting steps or advise the driver to bring their vehicle in to their usual or nearest service dealership.
e-Care Health Check Report
The Toyota Smart Center monitors and examines the vehicle 24/7, and Toyota makes the data available to its dealers. The customer’s preferred dealer will then contact him or her to bring the vehicle in for service at the ideal timing interval.
Toyota is offering an emergency call service linked to air bag deployment, called “HELPNET”. Upon detecting air bag deployment, an operator from the service will immediately review data sent by the DCM as well as attempt to contact the customer to assess the situation. Depending on the customer’s response, or lack thereof, the operator then is able to alert fire or ambulance services.
Insurance based on driving behavior data
The standardization of DCM also makes it possible to introduce automobile insurance based on actual driving behavior data. Drivers will be assigned a safety score based on their driving data collected in the MSPF. Drivers can use their smartphone to check their safe driving scores. This score can then be part of a new data-based insurance, called the “Toyota Connected Car Insurance Plan,” which will be launched by Aioi Nissei Dowa Insurance Co., Ltd.
AI Voice Recognition Service
Using voice recognition, an Artificial Intelligence (AI) virtual agent can be accessed using the driver or passenger’s natural speech and can set the destination for the navigation system, manage the audio system or even provide instructions to use the car’s equipment.
My Car Account on the LINE app
Customers may also use the popular smartphone application LINE with their car. With a LINE “My Car Account,” drivers or passengers will be able to have a conversation with the vehicle by registering it as a friend on the LINE app.
The on-board navigation system will have access to the latest version of the program and map data at all times to provide customers real-time services.
No tech for tech’s sake: “Human Connected Service”
The company cliams that the connected services it is rolling out are not about information technology (IT) or artificial intelligence (AI)?those are mere tools to enrich the customer experience.
The company aims to link vehicles, the manufacturer, and dealerships through connectivity and provide a sense of ultimate peace of mind to customers, contributing to the realization of an exciting mobility society.
Source: Press Release