Published: June 27, 2014 | United States
The all new 2015 Ford Mustang will feature Ford SYNC® 911 Assist™ eCall system for the first time. The service will offer emergency dispatchers more potentially vital information to better inform first responders en route to an accident.
What it is all about?
911 Assist is a subscription-free emergency feature included in more than 7 million Ford vehicles equipped with SYNC® technology; with the customer’s consent, it helps connect vehicle occupants directly to a local 911 operator following an airbag deployment or if the fuel supply shuts off.
911 Assist requires customer consent to enable the feature when initially pairing a cellphone to SYNC, and the customer has the option to cancel the call before it is placed. In the event of an airbag deployment or fuel shutoff, a direct 911 call is placed using an occupant’s SYNC-connected phone. The operator then receives a brief, prerecorded message that a Ford vehicle has been in a crash and has the option to retrieve vehicle GPS information. The enhancements will provide the ability to deliver information such as the maximum change in velocity during impact, indication of crash type (front, side, rear or rollover), safety belt usage as detected by the vehicle, awareness of whether multiple impacts occurred and whether airbags were deployed.
“This new data provided by 911 Assist will be useful in deciding the proper level of the initial response, and will give call takers an indication as to the severity of the incident.”– Ty Wooten, Education and Operations director, National Emergency Number Association.
SYNC will only broadcast relevant information to save time, and it constructs a very efficient message for the operator. After the introductory message, the voice line opens automatically and occupants can speak directly with the operator via SYNC’s hands-free functionality.
Ford worked with the National Emergency Number Association to gather input from members, including Eaton County Central Dispatch in Michigan, and to educate emergency responders about the technology.