USA: Volvo Trucks in conjunction with the Volvo Ocean Race has announced the launch of its Remote Diagnostics aftermarket service for North America. The service is designed to provide “a seamless, dynamically connected system of vehicle management tools to help maximize vehicle uptime.” Remote Diagnostics will be standard on all Volvo-powered VN model highway trucks.
Ron Huibers, president of North American sales and marketing for Volvo Trucks, stated that Volvo’s Remote Diagnostics provides proactive diagnostic and repair planning assistance with detailed analysis of critical diagnostic trouble codes. The remote communication platform facilitates live dealer and customer communication through Volvo Action Service, Volvo’s 24/7 support team. Proactive diagnostics streamline service procedures with confirmation of parts on-hand before a truck arrives at a service location, increasing uptime.
Remote Diagnostics also provides service case communication and documentation among Volvo Action Service, dealers and customers through ASIST, Volvo’s web-based service management tool, which comes free of charge for two years with the purchase of all new Volvo trucks.
Stephen Roy, Volvo Trucks senior vice president, aftermarket and soft products stated that “Remote Diagnostics maximizes vehicle uptime by reaching far beyond proactive diagnostics to deliver total connectivity among the vehicle, Volvo and the decision-makers responsible for maintenance. As part of our integrated business solution, Volvo Trucks Support Services, and bundled under Connected Vehicle services, Remote Diagnostics leverages Volvo’s support network and service management tools to rapidly address service issues before they occur.”
Volvo officials said the test trials found that by using Remote Diagnostics downtime could be reduced by about one day per event. Remote Diagnostics is the first service being offered under the new Connected Vehicle Services category of the Volvo Trucks Support Services bundled aftermarket offering.