Intermec, a supply chain and transport solution provider has carried out a study which states that transport and logistics companies could save a lot (approximately $459,0001 per annum) as a result of process re-engineering and the implementation of mobile technology across workflows.
“We can see from this research that deploying technology is not just a cost-saving initiative, it’s increasingly essential to maintain new higher levels of service to keep customers happy.”
The survey reveals that more than one in three (39%) companies have not initiated re-engineering efforts in the past year, and of these companies, nearly three quarters (72%) have not evaluated their existing processes for at least two years.
With customers demanding same-day delivery services2, transport and logistics managers have identified operational efficiency as their number one area needing improvement this year3, and 44% of companies believe reviewing current workflows and technologies (process re-engineering) is the most effective means of achieving that.
Key to improving operations is the deployment of mobile, location-based technology, an area where managers believe savings of more than $282,000 can be achieved in the next 12 months. However, almost a quarter (23%) of the companies surveyed have yet to deploy location-based technology, citing a number of barriers including lack of need and cost, which is preventing them from capitalizing on these benefits.
Jeff Sibio, Intermec Industry Director for Transport and Logistics, said: “Deploying mobile technology for pick-ups and deliveries has long been seen as a way to improve efficiency and reduce costs, and these findings prove that point emphatically. Ignoring process change simply isn’t a long term option.”
Managers see broadband mobile communications such as 4G and LTE as the single biggest future driver of ROI (60%) followed by integrated vehicle telematics (44%) and RFID (38%).
But those who have not deployed new technologies through process re-engineering remain significant. Of those who have not automated processes, nearly 40% cite a lack of business need and 33% attribute cost as the key reasons for not doing so.
Demanding greater accuracy
When asked to rank the demands received from their customers, 77% of managers claim that accuracy of service is the biggest pressure point.
Nearly a quarter (24%) of companies add that improved accessibility of data in back office systems is the area most in need of improvement, followed by an increased amount of detail (23%) and greater accuracy (22%).
Sibio, added: “We can see from this research that deploying technology is not just a cost-saving initiative, it’s increasingly essential to maintain new higher levels of service to keep customers happy, one additional validation we are receiving is that the end customer is different and many transportation organizations are scrambling to meet the evolving needs of these new decision makers. Many factors need to be considered, but through a thorough process review, companies can quickly find the solution that will elevate their operations to the next level.”