USA: Roadnet Technologies has introduced MobileCast On Track, a real-time management and tracking tool that enables organizations to more effectively track and manage mobile employees, sales representatives and merchandisers. This latest mobility application is designed to increase the accountability of mobile employees, improve face time with customers, improve overall customer service, and enhance top line revenue.
MobileCast On Track is available for use on GPS-enabled mobile devices and smartphones such as Google Android, Apple iOS, Windows and Java enabled phones. The mobile workforce tracking software, which can be used independent of the Roadnet Transportation Suite system, is designed to reinforce performance standards and improve top line revenue growth.
MobileCast On Track comprises a number of reports, such as a Resource Stop List, which provides a comprehensive overview of the workday for an organization’s mobile workforce. The report reveals each of the stops completed, including arrival, departure and total stop times, which can be used to analyze and improve behaviors and interactions with the customer. The “Manage by Exception” feature provides visibility to those mobile employees who are off-schedule. Managers of mobile employees have the ability to pinpoint the location of employees instantaneously.
MobileCast On Track allows for real-time mobile workforce accountability providing the opportunity to instantly monitor and ensure that all sales calls, account management meetings and merchandising stops occur as planned. The mobility tracking software package is designed to improve communication among all members of a company’s mobile team operating in the office and the field. This latest mobile offering is one of many new and upcoming product enhancements and releases.
Len Kennedy, Chief Executive Officer of Roadnet Technologies, said: “For companies that depend on the achievement of consistent sales, merchandising and activities through other mobile employees, it is critical to maintain a proper level of face time with customers to satisfy corporate goals. The deployment of MobileCast On Track provides a powerful tool to track, analyze and manage the day-to-day movement of mobile staff and alter behavior to more effectively match corporate goals and objectives. The growth potential related to use of this application is significant and I am personally very excited about the opportunities it presents.”
“Increasingly, organizations are interested in expanding and improving the amount of customer service time to pro-actively initiate sales opportunities, identify emerging issues, and further engage the customer explained Len Kennedy. Finishing the day’s customer stops and visits as quickly as possible is not the number one priority. Instead, companies seek efficiency coupled with the right amount of customer service and sales activity from its mobile workforce,” Kennedy concluded.