Published: November 02, 2015 | Novi, MI
Hino Trucks has expanded its INSIGHT platform to create a connected vehicle for all customers. This entire platform, which is powered by Telogis will be standard fit across all 2017 model year models. Hino is the first OEM to provide Telematics, Remote Diagnostics and Case Management as a standard feature.
All 2017 model year conventional and cab-over Hino trucks will have the INSIGHT platform standard across all models and includes a one-year subscription to INSIGHT Telematics, and 5-Year coverage for INSIGHT Remote Diagnostics and INSIGHT Case Management . The added value of INSIGHT strengthens Hino’s commitment to providing the lowest cost of ownership throughout the ownership life-cycle.
INSIGHT Remote Diagnostics, provides real-time notifications to Customers, Dealers and Hino of active diagnostic trouble codes. This integrated diagnostic software reduces downtime for critical repairs by providing standardized repair instructions, required parts list and streamlining the service process by locating the nearest dealer with availability and parts on hand.
INSIGHT Case Management picks up these codes and provides start-to-finish communication updates during the service event process by using software and personnel at Hino Trucks Diagnostic Center to analyze and create a plan to address the trouble code. A customer is able to see the different stages of the repair process supplying quicker response time for approvals and notifications, reducing downtime for service and repair events. Additionally, INSIGHT Case Management will provide automated reminders for planned maintenance so the customer can schedule a maintenance appointment at their convenience.
Source: Hino Trucks